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FAQ

Frequently Asked Questions

Find answers to the most frequently asked questions about ENAIRJ, AUX products and our dealer network.

Homeowners

About ENAIRJ and AUX

Who is ENAIRJ?

ENAIRJ is the authorized distributor of AUX products in Canada. We make the AUX brand available to Canadian homeowners through a network of authorized dealers, and we provide access to manuals, resources and warranty support.

Is ENAIRJ affiliated with AUX, or is it the same company?

They are two separate entities. AUX is the global manufacturer of the heating and cooling systems; ENAIRJ is its authorized distributor in Canada. ENAIRJ chose to distribute AUX for its technology, quality and warranty.

Who distributes AUX products in Canada?

ENAIRJ is the authorized AUX distributor in Canada.

How long has ENAIRJ been distributing AUX in Canada?

ENAIRJ has been distributing AUX products in Canada since 2024.

Can I buy an AUX product directly from ENAIRJ?

No. AUX products are available only through an authorized dealer in the ENAIRJ network. Use our “Find a Dealer” tool to locate a partner near you.

Is AUX a reliable brand?

Yes. AUX is a global manufacturer with over 39 years of experience, 40,000 employees, 15 factories and 7 research and development centers. Its systems are designed to deliver comfort, efficiency and reliability year‑round.

Our products

What types of heat pumps does ENAIRJ distribute in Canada?

ENAIRJ distributes two AUX lines: the inverter ducted (central) system and ductless mini‑split heat pumps, available in single‑zone (one room) or multi‑zone (several rooms) configurations.

What is the difference between a central (ducted) system and a mini‑split heat pump?

A central system distributes heated or cooled air throughout the home via ductwork. It is ideal for uniform, whole‑home comfort. A mini‑split (ductless) heat pump serves one or more specific rooms and installs without ducts. It is ideal for targeting spaces or complementing an existing system.

What is an inverter ducted system (central heat pump)?

It is an AUX central heat pump with side discharge, using R32 refrigerant and inverter technology. It is energy efficient, quiet, slim for flexible placement, and easy to install.

Is a single‑zone heat pump suitable for a single room?

Yes. AUX single‑zone mini‑split models are designed for precise comfort control in a single room, with premium features and quality.

How many indoor units can an AUX multi‑zone heat pump support?

Up to five indoor units can be connected to an AUX multi‑zone system, for precise control of each room.

Efficiency, control and rebates

What is the SEER rating and why does it matter?

SEER (Seasonal Energy Efficiency Ratio) measures a unit’s cooling efficiency over a full season. The higher the SEER rating, the more energy efficient the unit and the less electricity it uses, which means savings on your bills.

Can an AUX air conditioner be controlled by Wi‑Fi or an app?

Yes. The AUX systems distributed by ENAIRJ can be controlled over Wi‑Fi through a mobile app, letting you adjust your comfort remotely from your phone.

Is my AUX system eligible for a rebate?

Rebate and grant eligibility depends on the federal and provincial programs in effect, the model installed and its efficiency. We recommend checking with your authorized dealer and with the programs in your province.

Refrigerants and the environment

What is R32 refrigerant and why is it used in AUX products?

R32 is a next‑generation refrigerant with a low global warming potential and strong energy performance. AUX uses it as part of the 2025 transition to more environmentally friendly refrigerants, maximizing comfort and efficiency while reducing environmental impact.

What is the difference between R32 and R410A?

R32 has a significantly lower global warming potential (GWP) than R410A (about 675 versus about 2088) and offers better energy performance. This is why the industry is transitioning from R410A to R32.

What is a refrigerant's GWP?

GWP (Global Warming Potential) measures a refrigerant’s contribution to climate warming relative to CO₂ (whose GWP is 1). The lower the GWP, the more environmentally friendly the refrigerant.

Dealers

How do I become an authorized AUX dealer in Canada?

You can apply to join the ENAIRJ network from our “Become a Dealer” page. As the authorized AUX distributor in Canada, ENAIRJ supports its dealers so they can offer AUX products simply and effectively.

What support does ENAIRJ offer its dealers?

ENAIRJ provides its dealers with marketing support, training and no‑hassle product supply (including last‑minute product delivery), so they can keep their customers’ comfort their #1 priority.

Which provinces are currently covered by the ENAIRJ network?

The ENAIRJ network covers all of Canada.

Do AUX and ENAIRJ uphold compliance and ethics standards for their dealers?

Yes. AUX operates with integrity, strict ethics, and full compliance with laws and regulations, and continually enhances its compliance systems to ensure accountability and transparency. ENAIRJ supports these commitments as the authorized distributor in Canada.

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